Policy Centre

You’ll be able to find Trafford Housing Trust policies that have been agreed by our Senior Leadership Team and approved by our Board here. These policies are continually reviewed. If you have any questions about these policies, please do contact us.

Tenancy

Allocations policy

Choosing new tenants in a fair, transparent and efficient way.

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Internal transfer

Moving from one property to another within our stock.

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Tenancy Management

How we ensure everyone has a secure, affordable, safe and warm home in a well-functioning community.

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Tenure

The types of tenure we offer and the circumstances when they are used.

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Neighbourhoods

Neighbourhood Management

How we will manage neighbourhoods and communal areas.

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Repairs and safety

Gas Safety

Maintaining a safe environment for customers within their home.

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Responsive repairs

Meeting expectations of a high standard of service delivery.

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Customer Support

ASB and hate crime

Providing customers a place to call home where they can learn, grow and be safe.

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Complaints, compliments and suggestions

Making it easy for customers to let us know when things go wrong, go well, or when they have a suggestion for how we can improve.

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Customer Engagement

Our approach in engaging custommers in the design, testing and scrutiny of our work.

Download the strategy

Domestic abuse

Our role in supporting complainants of domestic abuse.

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Equality, diversity and inclusion

Treating customers fairly, without bias or discrimination, and within the law.

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Latest news

Free PPE for Thousands of Trafford Residents

Trafford residents are set to receive 4,000 sets of personal protective equipment (PPE) thanks to Trafford Housing Trust and Trafford Council.

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New Property Partnership to Create Employment Opportunities Across the North West

A new partnership between Trafford Housing Trust and Procure Plus is set to bring new career opportunities and training to local communities and individuals who are long-term unemployed or looking to make a career change into the construction industry.

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Trafford Housing Trust’s funding boost for mental health charities

Trafford residents are set to benefit from four new initiatives created to help support mental health and wellbeing throughout COVID-19.

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Half Term Holiday Hunger Boost from Trafford Housing Trust

Half Term Holiday Hunger Boost from Trafford Housing Trust

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THT customers could get £140 off your electricity bill from a government scheme

THT customers could get £140 off your electricity bill from a government scheme

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Kris Peach Joins Board of Trafford Housing Trust

Trafford Housing Trust elects a new board member as Non-Executive Director (NED)

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